Describe Conversation

Use describeConversation to add predefined and custom attributes to the conversation with conversationId.

Usage

import KustomerChat from '@kustomer/chat-react-native';

KustomerChat.describeConversation('conversationId', {
  'error.last': '2023-01-01T00:00:00.000Z',
  'push.last': '2023-01-01T00:00:00.000Z',
  'push.enabled': true,
  'custom.attribute': 'someValue',
});

Attributes

You can send the SDK custom attribute values for custom attributes enabled in
Kustomer.

Always use the attribute name instead of the Display Name listed in the
Klasses editor (Settings > Platform > Klasses) in Kustomer. The attribute
name will always be formatted in camelCase or PascalCase without spaces and also
describes the data type for the attribute.

For example, if a custom attribute has a Display Name of "Avg Sat Score" and has
a number data type, then the name may appear as AvgSatScoreNum. You would use
AvgSatScoreNum, the system name for the custom attribute, with the SDK.

Activate custom attributes for the Conversation klass

To update custom attributes, ensure you have the custom attribute key-value
pairs activated for the Conversation klass on the Kustomer platform. To edit or
view custom attributes for the Conversation klass, go to Settings and select
Platform > Klasses > Conversation.

To learn more, see
Define custom attribute in Kustomer
in the Kustomer Help Center.