---
updatedAt: 2026-02-25T12:54:07.000Z
---

# Open Knowledge Base article by id

Opens a Knowledge Base article based on the article id.

You can open the Knowledge Base and immediately show the specific article desired based on the article id.

[block:code]
{
  "codes": [
    {
      "code": "Kustomer.getInstance().openKbArticle(id) {\n                    if (it is KusResult.Success) {\n                        // handle success\n                    } else {\n                        // handle error\n                    }\n                }",
      "language": "kotlin"
    }
  ]
}
[/block]

You can find the article id in Kustomer when you select an article from the Articles settings page under **Settings > Knowledge Base**.

Example URL for an article: `https://<org>.kustomerapp.com/app/settings/kb/articles/<id>/edit`