Creates a new conversation.
Any one of the following roles is required for this endpoint:
|Legacy Role||Equivalent Permission Set Role|
Custom attributes are optional and allow you to specify custom key-value pairs.
Kustomer uses a naming convention for custom attributes to specify the field data type with a name suffix:
Num number or null
At date-time or null
Str string or null, length: [ 0 .. 1024 ] characters
Txt string or null, length: [ 0 .. 1024 ] characters
Bool boolean or null
Url string or null, format: uri
Conversations are subject to a rate limit. A single client can create up to 120 conversations per minute per customer.
importedAt in their body will not be subject to the rate limit.
429 Too Many Requests response will be returned if the rate limit has been reached for a customer.