Create message from conversation

Creates a new message from a conversation.


The new message created by the endpoint will be associated with the same customer as the conversation.

Any one of the following roles is required for this endpoint:

Legacy RoleEquivalent Permission Set Role


org.admin role is required for setting createdAt, createdBy, modifiedAt, and modifiedBy. Otherwise, the token automatically sets these attributes.

Rate Limit

Messages are subject to a rate limit. A single client can create up to 120 messages per minute per customer.
Messages with importedAt in their body will not be subject to the rate limit.

A 429 Too Many Requests response will be returned if the rate limit has been reached for a customer.

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