post https://api.kustomerapp.com/v1/conversations//notes
Creates a new note within a conversation. Optionally, allows you to @mention another user in your Kustomer organization.
Any one of the following roles is required for this endpoint:
Legacy Role | Equivalent Permission Set Role |
---|---|
org.user.note.read | org.permission.note.create |
Authorization
The org.admin
role is required for setting createdAt
, createdBy
, modifiedAt
, and modifiedBy
. Otherwise, these attributes are automatically set by the token.
Rate limit
Notes are subject to a rate limit. A single client can create up to 120 notes per minute per customer.