Create note within conversation

Creates a new note within a conversation. Optionally, allows you to @mention another user in your Kustomer organization.

Any one of the following roles is required for this endpoint:

Authorization

The org.admin role is required for setting createdAt, createdBy, modifiedAt, and modifiedBy. Otherwise, these attributes are automatically set by the token.

Rate limit

Notes are subject to a rate limit. A single client can create up to 120 notes per minute per customer.