Update conversation

Updates a conversation based on the unique conversation ID.

Any one of the following roles is required for this endpoint:

Legacy RoleEquivalent Permission Set Role


This endpoint is subject to Object Rate Limiting, which limits how many updates a single user can make to a single conversation. To learn more, see Rate limiting.

Custom Attributes

Custom attributes are optional and allow you to specify
custom key-value pairs.

Kustomer uses a naming convention for custom attributes to specify the field data type with a name suffix:

Naming Suffix

  • Num number or null
  • At date-time or null
  • Str string or null, length: [ 0 .. 1024 ] characters
  • Txt string or null, length: [ 0 .. 1024 ] characters
  • Bool boolean or null
  • Url string or null, format: uri
Click Try It! to start a request and see the response here!