Web

v0.1.352

Release date: 08-15-2023

Improved

• Enhances to better meet ADA and WCAG compliance standards.

Fixed

• Ability to open anchor links that are not from the same domain and redirect within chat widget if the domains match

v0.1.351

Release date: 06-13-2023

Fixed

• Fixed a bug that could cause a loss of connectivity in rare situations.

v0.1.350

Release date: 06-12-2023

Fixed

• Fixed a bug where chat survey responses were not appearing in the Satisfaction report.

v0.1.348

Release date: 04-12-2023

Improved

• Improved support for the knowledge base language defaults when an article isn’t available in a user’s browser language.
• Additional improvements to support ADA compliance.
• Improved error handling and messaging.

Fixed

• Fixed an issue where Featured Articles would appear above knowledge base search results.

v0.1.347

Release date: 04-07-2023

Improved

• Kustomer chat icon has been improved to better meet ADA compliance standards.
• Improved error handling and messaging.

v0.1.346

Release date: 03-15-2023

Fixed

• Fixed an issue where an API Key error was emitted due to a race condition.
• Updated how KB articles are loaded via deflection in chat conversations to address an issue with embedded insecure URLs.

v0.1.345

Release date: 03-01-2023

Improved

• Updated error handling and tracking for XHR requests.

Fixed

• Fixed a bug where articles that were not in a default brand category failed to open when viewing them in the chat UI. Now, all articles in all brands are displayed properly.

v0.1.344

Release date: 02-07-2023

Improved

• Additional error handling improvements when fetching message history.

Fixed

• Fixed a bug that caused all knowledge base articles to open in a new tab when viewed in web chat. Now, you can add the target="_self” attribute to an article to open it within the chat widget.

v0.1.343

Release date: 02-02-2023

Improved

• Improved the accuracy of the indicator shown in initial messages that notifies customers that they are chatting with a conversational assistant. For more information, see this article.
• Better capture for error messages when fetching message history.

Fixed

• Added exponential backoff when calling API endpoints when proactive chat results in an error response.

v0.1.342

Release date: 01-23-2023

Added

• Added a new setting for privacy consent and an indicator for customers to know when they are chatting with a conversational assistant. For more information, see this article.

v0.1.341

Release date: 01-11-2023

Fixed

• Fixed an issue on mobile devices where opening the chat widget would flicker temporarily.
• Fixed an issue on mobile devices where errors would sometimes be thrown when exiting the page.

Improved

• Created Kustomer.getUnreadCount() endpoint on the widget API

v0.1.340

Release date: 12-15-2022

Fixed

• Fixed an issue in private browser windows where localstorage fetching would fail

Improved

• Updated UI for Chat Assistant Emulator
• Error handling for fetching conversations

v0.1.338

Release Date: 12-08-2022

Improved

• Improved the accuracy of Slovakian translations.
• Updated existing functions to add support for messages received from Kustomer agents and conversational assistants.

v0.1.335

Release Date: 11-08-2022

Fixed

• Fixed an issue where an article deflected from a chat assistant in a language that did not match the end-user’s browser language would 404.

Improved

• The chat UI now expands when viewing knowledge base articles to allow for easier reading.