Template types

All messages in the Kustomer Chat SDKs are defined by the following JSON message template types:

Texts: Messages in plain text.
- "templateType": "text"
Quick replies: Messages customers can select from available response buttons.
- "templateType": "quick_replies"
Multi-level Lists (MLL): Messages customers can select from a multi-level list with parent list items and children list items.
- "templateType": "mll"
KObject Lists: KObjects (custom Objects) that customers can select from a list during a conversation with a conversational assistant.
- "templateType": "list"

We've provided below sample JSON objects and chat UI images for message template types.

Texts

Messages in plain text.

JSON object template

{   
    "channel": "chat",
    "messageTemplate": {
        "templateType": "text",
        "body": "Hello world"
    },
    "conversation": "5f97083cfc8ccb008eb599c0",
    "sendAt": "2020-10-26T17:20:12.926Z"
}

Quick Replies

Messages customers can select from available response buttons.

JSON object template

{   
    "channel": "chat",
    "messageTemplate": {
        "templateType": "quick_replies",
        "body": "Hello! What type of issue are you talking about?",
        "actions": [{
            "displayText": "marketing",
            "value": "marketing",
            "valueType": "text"
        }]
    },
    "conversation": ":id",
    "sendAt": "2020-10-26T17:20:12.926Z"
}

1074 — Message template type `quick_replies` (Quick replies) in the chat UI.

Multi-level Lists (MLL)

Messages customers can select from a multi-level list with parent list items and children list items.

JSON object template

{   
    "channel": "chat",
    "messageTemplate": {
        "templateType": "mll",
        "body": "Here is an multi-level list, or MLL",
        "actions": {
            "tree": {
                "children": [
                  {
                    "id": "tvs",
                    "displayName": "TVs",
                    "children": [
                      {
                        "id": "size",
                        "displayName": "size"
                      }
                    ]
                  }
                ]
              }
        }
    },
    "conversation": "5f97185c956548008e5fcc40",
    "sendAt": "2020-10-26T17:20:12.926Z"
}

790 — Message template type `mll` (Multi-level Lists) in the chat UI.

KObject Lists

KObjects (custom Objects) that customers can select from a list during a conversation with a conversational assistant.

JSON object template

{
  	"channel": "chat",
    "messageTemplate": {
    	"templateType": "list",
        "body": "Which team can we connect you with?",
      	"actions": [
          {
          	"imageUrl": "someUrl",
          	"titleText": "someTitle",
          	"detailsText": "someDetails",
          	"value": "someId",
          	"valueType": "kobject"
          }
        ]
    },
  	"conversation": "5f97185c956548008e5fcc40",
    "sendAt": "2020-10-26T17:20:12.926Z"
}

417 — Message template type `list` (KObject Lists) in the chat UI.