API reference
Core resources v2
Newer v2 endpoints for core CRM data, starting with conversation times.
Server https://api.kustomerapp.com/v2 · 1 operations
This category describes v2 endpoints related to your Kustomer CRM data.
For more information on the object model, see Data Model Overview in the Kustomer Help Center.
Conversations (Time)
Conversation time records how long agents actively spent working on a conversation in Kustomer. Each record is one handle session, and the records together are the source for handle time reporting.