If your organization has [Business Schedules or Holidays](🔗) enabled, the Boolean passed in the callback for `Kustomer.isChatAvailable()` callback will return the following: 1) the availability based on those dates and times, and 2) the initialization state of the SDK.

This callback will return `false` if you have chat completely turned off and the SDK has loaded settings at least once.

This callback tells you if the SDK is ready to present a chat interface. If the SDK hasn’t been initialized (that is, the SDK doesn’t have settings information loaded or cached), `Kustomer.isChatAvailable()` will return `false`. If you have chat set to [appear available outside of business hours](🔗), `Kustomer.isChatAvailable()` will return `true`.

## When `isChatAvailable` is `nil`

If `isChatAvailable()` is `nil`, this means either that 1) the local settings cache is empty or expired, or 2) that an internet connection has never been available when the SDK tried to refresh settings.

**Common scenarios for when `isChatAvailable` is `nil`**

Here are some common scenarios for when `isChatAvailable` is set to `nil`:

1. The user accesses chat during your set business hours

2. The user opens Kustomer Chat with a working internet connection

3. The user force quits your app

4. The user turns on Airplane Mode on their device

5. The user opens your app

6. `isChatAvailable()` is returning `true`

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Automated cache management for chat settings

The Kustomer Chat SDK automatically manages the cache for chat settings.

With this in mind, do not add calls to `reloadChatSettings` when your app opens, or when internet connectivity changes.

The Chat SDK does reloads chat settings automatically as needed to show the chat interface.

**How to query Kustomer servers for the value of `nil` If `isChatAvailable()` is `nil`, and you need to know the value, you can use `reloadChatSettings` to query Kustomer's servers.