## Start a new conversation


## Open a new conversation with an initial message


This struct takes a string for the "body" of the message and a direction which can be either .agent or .user, depending on which "side" of the conversation you wish the message to appear from.

Use `initialMessage` to set chat to open with a messages at the start of the conversation.


Agent `initialMessage` appears on the mobile chat UI only

If the message you include as the `initialMessage` is from the .agent direction it will only appear for the mobile chat interface. The messages will not display for the web chat widget.

## Start a new conversation and immediately add description parameters

If your organization has custom parameters for its Conversation Klass that you wish to set on every conversation you can do so without calling `Kustomer.describeConversation`. Pass the key-value pairs you wish to use in the `customDescribe` parameter of the `startNewConversation` function.



Please note that these parameters (and their specific key) must match those set up in your organization just like the `Kustomer.describeConversation` function.

`animated: true` vs. `animated:false`

Pass in `animated: false` to open a new conversation without the chat history. Otherwise, the chat UI displays the customer chat history before displaying the new conversation.