Overview: Chat UI API methods

We've listed the available Chat UI API reference for the React Native SDK below. Each entry links to a page that provides code samples for the individual entry.

Is Chat available?

Shows chat availability and status.

Is Chat UI visible?

Start a conversation

Starts a new chat conversation

Open a conversation

Opens a new conversation, or opens a new conversation with a message.

Open conversational assistant

Open Knowledge Base article

Opens a knowledge base article based on the id.

Open Knowledge Base category

Opens a Knowledge Base category based on the category id.

Describe Customer

Updates information about a Customer object in Kustomer.

Describe Conversation

Updates information about a Conversation object in Kustomer.

Observe unread count

Shows the count of unread messages.

Observe active conversations

Shows the count of active and open messages.

Close the Chat UI

Closes the chat UI.