Describe Conversation

You can add custom attributes to a Conversation object in Kustomer.

val result = Kustomer.getInstance()
                .describeConversation(conversationId, 
                                      mapOf(customKey to customValue))

  when (result) {
  	is KusResult.Success -> //Success
 	  is KusResult.Error -> //Error
  }

Required attributes

Use custom attributes

You can send the SDK custom attribute values for custom attributes enabled in Kustomer.

Always use the attribute name instead of the Display Name listed in the Klasses editor (Settings > Platform > Klasses) in Kustomer. The attribute name will always be formatted in camelCase or PascalCase without spaces and also describes the data type for the attribute.

For example, if a custom attribute has a Display Name of "Avg Sat Score" and has a number data type, then the name may appear as AvgSatScoreNum. You would use AvgSatScoreNum, the system name for the custom attribute, with the SDK.

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Activate custom attributes for the Conversation klass

To update custom attributes, ensure you have the custom attribute key-value pairs activated for the Conversation klass on the Kustomer platform. To edit or view custom attributes for the Customer klass, go to Settings and select Platform > Klasses > Conversation.

To learn more, see Define custom attribute in Kustomer in the Kustomer Help Center.

Convert multi-level list (mll, or tree) attribute values to lowercase

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Convert multi-level list style attribute values to lowercass

For example, if you have a multi-level list attribute value of Level11, convert the value to level11 for use with the SDK. All value for multi-level list attributes are stored in lowercase on the backend.

If you use a multi-level list, or tree-style, format for any Conversation klass attributes, you will need to convert the values to lowercase before you can send the attribute values to the SDK.