Overview: Chat UI API

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First, initialize the Chat SDK

You must initialize Kustomer Chat with Kustomer.init() before you can use the Android SDK. To learn more, see Initialize the Chat Android SDK.

We've listed the available Chat UI API reference for the Android SDK below. Each entry links to a page that provides code samples for the individual entry.

Show chat availability

Is Chat available?

Shows chat availability and status.

Open chat conversations

Open new conversation

Opens a new conversation, or opens a new conversation with a message.

Open conversation by id

Opens a conversation based on the conversationId.

Update information about a customer or conversation

Describe Customer

Updates information about a Customer object in Kustomer.

Describe Conversation

Updates information about a Conversation object in Kustomer.

Show the number of unread, active, and open conversations

Observe unread count

Shows the count of unread messages.

Observe active conversation ids

Shows the count of active and open messages.

Open knowledge base articles

Open Knowledge Base article by id

Opens a knowledge base article based on the id.

Override the Business Schedule

Override Business Schedule id

Overrides the Business Schedule id in the SDK.

Override the Conversational Assistant

Override Conversation Assistant id

Overrides the Conversational Assistant id in the SDK.