Open new conversation
Opens a new conversation, or opens a new conversation with a message.
This method has been deprecated as of Android v2.9.7. See
startNewConversation.
Open a new conversation
To open a new conversation when the customer sends the first message, use an optional lambda callback function to invoke after a conversation is created successfully and the code returns the KusResult<KusConversation> object in the lambda callback.
Kustomer.getInstance()
.openNewConversation { result: KusResult<KusConversation> ->
when (result) {
is KusResult.Success -> //conversation created successfully.
else -> //conversation create error
}
}
You can use the lambda callback function to call other APIs such as describeConversation on the newly created conversation.
Kustomer.getInstance()
.openNewConversation { result: KusResult<KusConversation> ->
when (result) {
is KusResult.Success -> {
//conversation created successfully
Kustomer.getInstance().describeConversation(
result.data.id, mapOf("customKeyStr" to "custom value")
) {
when (it) {
is KusResult.Success -> //describe success
else -> //describe error
}
}
}
else -> //conversation create error
}
}
Open a new conversation with an initial message
Use an optional Message parameter to set chat to open with a series of messages at the start of the conversation.
Using a conversational assistant?
Kustomer Chat ignores the
Messageparameter if you use a conversational assistant.
Kustomer.getInstance().openNewConversation("Hi, how can I help you?"){}
Updated over 2 years ago