Kustomer.describeConversation()
Update information about a conversation in Kustomer.
First, initialize chat fully
Kustomer Chat must finish initializing fully with
Kustomer.start()before you can execute any additional Web SDK methods.Tip: Call other methods inside the callback of
Kustomer.start()to ensure Kustomer Chat always completes initialization before the code tries to run other methods.To learn more, see Troubleshooting: Kustomer method calls won't execute.
Examples
We're provided some examples of how you can call Kustomer.describeConverstion():
// Describes a conversation when a conversation is created
Kustomer.addListener('onConversationCreate', (res) => {
Kustomer.describeConversation({
conversationId: res.conversationId,
customAttributes: {
some_custom_attribute: 'some_custom_value'
}
});
});
Kustomer.describeConversation({
conversationId: 'some_conversation_id',
customAttributes: {
some_custom_attribute: 'some_custom_value'
}
});
Kustomer.describeConversation({
conversationId: 'some_conversation_id',
customAttributes: {
some_custom_attribute: 'some_custom_value'
}
}, function (callbackResponse, error) {
if (!error) {
console.log('Updated information about the conversation');
}
});
Syntax
Kustomer.describeConversation(options, function(callbackResponse, error))
| Parameter | Type | Description |
|---|---|---|
| options | Object | Required An object containing all the properties you want to update on the conversation inside Kustomer. A breakdown of the options object is listed below. |
| function(callbackResponse, error) | Function | Optional A callback that is run after Kustomer.describeConversation() completes.callbackResponse is an object returned to the callback function. See the callbackResponse section below to see the properties of the object.error is either undefined or a native JavaScript Error object. |
options
options| Property | Type | Description |
|---|---|---|
| conversationId | String | Required The conversation's unique ID in Kustomer's database. |
| customAttributes | Object | Required An object containing the custom attributes of the conversation. |
customAttributesBefore you can update a custom attribute with
Kustomer.describeConversation(), the custom attribute must first exist on the Customer Klass in your Kustomer organization.You can learn more about Klasses and custom attributes in the Kustomer Help Center.
{
conversationId: 'some_conversation_id',
customAttributes: {
some_custom_attribute: 'some_custom_value',
some_custom_attribute2: 'some_custom_value2'
}
}
callbackResponse
callbackResponse| Property | Type | Description |
|---|---|---|
| conversationId | String | Required The conversation's unique ID in Kustomer's database. |
| custom | Object | Optional An object containing the custom attributes of the conversation. { some_custom_attribute: 'some_custom_value' } |
Updated over 4 years ago