KustomerCore.getKnowledgeBaseConfig()

👍
First, initialize chat
You must initialize with KustomerCore.init() before you can execute any additional Core SDK methods

Examples

// get KnowledgeBase configuration
const knowledgeBaseConfig = KustomerCore.getKnowledgeBaseConfig(function (res, error) {
  console.log('KnowledgeBase configuration!');
});

Syntax

KustomerCore.getKnowledgeBaseConfig(function(callbackResponse, error));

Parameter Type Description

function(callbackResponse, error)

Function

Parameter	Type	Description
function(callbackResponse, error)	Function	Optional A callback that is run after the completion of this method. callbackResponse is an object returned to the callback function. See the `callbackResponse` section below to see the properties of the object. error is either `undefined` or a native JavaScript Error object.

Optional

A callback that is run after the completion of this method.

callbackResponse is an object returned to the callback function. See the callbackResponse section below to see the properties of the object.

error is either undefined or a native JavaScript Error object.

`callbackResponse`

Parameter	Type	Description
id	String	The unique ID of the Knowledge Base.
articleSurvey	Object	See the `ArticleSurvey` section below to see the properties of the object.
knowledgeBaseDomain	String	The base Url of the Knowledge Base.

ArticleSurvey

Parameter	Type	Description
suggestedReasons	Array of SuggestedReasons	The responses customers can choose from while answering your article survey. The limit is 5. `{ value: string; displayText: string; }`
enabled	Boolean	Whether surveys are turned on for your help articles. The default value is `false`.
suggestedReasonsEnabled	Boolean	Whether customers can send feedback through your pre-written responses. The default value is `false`.
writtenFeedbackEnabled	Boolean	Whether customers can provide open-ended feedback for your help articles. The default value is `false`.
ratingTitle	String	The question displayed when article feedback is available.
ratingValues	String	The rating for the article. Can be 'positive' or 'negative'. `{ value: 'positive' , or 'negative', text: string }`
suggestedReasonsTitle	String	The question displayed when suggested reasons are available.
writtenFeedbackTitle	String	The question displayed when written feedback is available.
submitButtonText	String	The label for the Submit button on your survey.
positiveConfirmationMessage	String	The confirmation message customers see when submitting positive feedback.
negativeConfirmationMessage	String	The confirmation message customers see when submitting negative feedback.