KustomerCore.getMessages()
Fetches the message history for a conversation
First, initialize chat
You must initialize with
KustomerCore.init()before you can execute any additional Core SDK methods
Examples
// Get messages with a conversationId
KustomerCore.getMessages({
conversationId: 'SOME_ID'
}, function (messages, error) {
console.log('Fetched messages!', messages);
});
Syntax
KustomerCore.getMessages(options, function(callbackResponse, error))
| Parameter | Type | Description |
|---|---|---|
| options | Object | Optional An object containing the property conversationId |
| function(callbackResponse, error) | Function | Optional A callback that is run after KustomerCore.getMessages() completes.callbackResponse is an object returned to the callback function. See the callbackResponse section to see the properties of the object.error is either undefined or a native JavaScript Error object. |
callbackResponse
callbackResponseThis will return all responses from the last 30 days.
| Property | Type | Description |
|---|---|---|
| conversationId | String | Required The conversation that you fetched message history for. |
| messages | Array | Required A list of messages found on that conversation. See messages for an example of what this looks like. |
| satisfaction | Object | Optional An object with details about the satisfaction form message in this conversation. See satisfaction for an example of what this looks like. |
| pages deprecated | Object | Optional This is an object giving details about the page you are on, that looks like this: { current: Number, first: Number, next: Number, previous: Number } |
messages
messages// messages
[
{
messageId: String,
body: String,
createdAt: String,
direction: String,
conversationId: String,
attachments: Array,
meta: {
template: Object,
articles: Array
},
sentBy: {
type: String
id: String,
displayName: String,
avatarUrl: String
},
}
]
satisfaction
satisfaction// satisfaction
{
conversationId: String,
satisfactionId: String,
timetoken: String,
form: {
description: String,
introduction: String,
name: String,
followupQuestion: String,
ratingPrompt: String,
scale: {
options: String,
labelLow: String,
labelHigh: String,
type: String,
},
},
response: {
rating: Number,
followupAnswer: String,
},
}
Updated almost 2 years ago