Kustomer.openKbArticle()

Use Kustomer.openKbArticle() to open the chat widget and take the customer to a specific knowledge base article based on the article id.

You can find the article id in Kustomer when you select an article from the Articles settings page under Settings > Knowledge Base.

Example URL for an article: https://<org>.kustomerapp.com/app/settings/kb/articles/<id>/edit

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First, initialize chat fully

Kustomer Chat must finish initializing fully with Kustomer.start() before you can execute any additional Web SDK methods.

Tip: Call other methods inside the callback of Kustomer.start() to ensure Kustomer Chat always completes initialization before the code tries to run other methods.

To learn more, see Troubleshooting: Kustomer method calls won't execute.

Examples

// Go to an article by article id
Kustomer.openKbArticle 'SOME_ARTICLE_ID');


// Go to the article and run a callback 
Kustomer.openKbArticle('SOME_ARTICLE_ID', (response, error) => {
  if (error) {
    console.error(error);
  } else {    
	  console.log('Successfully article conversation');
  }
});

Syntax

Kustomer.openKbArticle(articleId, function(null, error))