Returns a list of open conversations.

Kustomer.getOpenConversations() returns a list of open conversations.


First, initialize chat fully

Kustomer Chat must finish initializing fully with Kustomer.start() before you can execute any additional Web SDK methods.

Tip: Call other methods inside the callback of Kustomer.start() to ensure Kustomer Chat always completes initialization before the code tries to run other methods.

To learn more, see Troubleshooting: Kustomer method calls won't execute.


// Grab open conversations after Kustomer.start()
Kustomer.start({}, () => {
  Kustomer.getOpenConversations((conversations, error) => {
    console.log(conversations, error);


Kustomer.getOpenConversations(function(conversations, error))
function(conversations, error)FunctionOptional

A callback that is run after Kustomer.getOpenConversations completes.

conversations is an array of conversation objects.

error is either undefined or a native JavaScript Error object.