KustomerCore.submitSatisfactionForm()
Submit the response of a satisfaction form
First, initialize chat
You must initialize with
KustomerCore.init()before you can execute any additional Core SDK methods
Examples
// Submit a satisfaction form
KustomerCore.submitSatisfactionForm({
satisfactionId: 'SOME_ID',
rating: 8,
answers: [{prompt:'Any feedback?', answer: 'Very helpful and clear.', id: "SOME_QUESTION_ID"}],
submittedAt: '2021-01-27T22:46:49.030Z',
}, function (res, error) {
console.log('Submitted satisfaction form!');
});
Syntax
KustomerCore.submitSatisfactionForm(options, function(callbackResponse, error))
| Parameter | Type | Description |
|---|---|---|
| options | Object | Optional An options object allowing you to modify this method call. All possible options are listed below. |
| function(callbackResponse, error) | Function | Optional A callback that is run after the completion of this method. callbackResponse is an object returned to the callback function. See the callbackResponse section below to see the properties of the object.error is either undefined or a native JavaScript Error object. |
options
options| Property | Type | Description |
|---|---|---|
| satisfactionId | String | Required The satisfaction form unique ID. |
| rating | Number | Optional A numerical rating scoring the customer's satisfaction. |
| answers | Array | Optional The text feedback that the customer submitted in the satisfaction form. |
| submittedAt | String | Required An ISO string Date value that you can generate through new Date().toISOString() |
callbackResponse
callbackResponse// callbackResponse
{
conversationId: String,
satisfactionId: String,
timetoken: String,
form: {
description: String,
introduction: String,
name: String,
followupQuestion: String,
ratingPrompt: String,
scale: {
options: String,
labelLow: String,
labelHigh: String,
type: String,
},
},
response: {
rating: Number,
followupAnswer: String,
},
}
Updated 9 months ago