KustomerCore.submitSatisfactionForm()

👍
First, initialize chat
You must initialize with KustomerCore.init() before you can execute any additional Core SDK methods

Examples

// Submit a satisfaction form
KustomerCore.submitSatisfactionForm({
  satisfactionId: 'SOME_ID',
  rating: 8,
  answers: [{prompt:'Any feedback?', answer: 'Very helpful and clear.', id: "SOME_QUESTION_ID"}],
  submittedAt: '2021-01-27T22:46:49.030Z',
}, function (res, error) {
  console.log('Submitted satisfaction form!');
});

Syntax

KustomerCore.submitSatisfactionForm(options, function(callbackResponse, error))

Parameter Type Description

options

Object

Parameter	Type	Description
options	Object	Optional An options object allowing you to modify this method call. All possible options are listed below.
function(callbackResponse, error)	Function	Optional A callback that is run after the completion of this method. callbackResponse is an object returned to the callback function. See the `callbackResponse` section below to see the properties of the object. error is either `undefined` or a native JavaScript Error object.

Optional

An options object allowing you to modify this method call. All possible options are listed below.

function(callbackResponse, error)

Function

Optional

A callback that is run after the completion of this method.

callbackResponse is an object returned to the callback function. See the callbackResponse section below to see the properties of the object.

error is either undefined or a native JavaScript Error object.

`options`

Property	Type	Description
satisfactionId	String	Required The satisfaction form unique ID.
rating	Number	Optional A numerical rating scoring the customer's satisfaction.
answers	Array	Optional The text feedback that the customer submitted in the satisfaction form.
submittedAt	String	Required An ISO string Date value that you can generate through `new Date().toISOString()`

`callbackResponse`

// callbackResponse

{
  conversationId: String,
  satisfactionId: String,
  timetoken: String,
  form: {
    description: String,
    introduction: String,
    name: String,
    followupQuestion: String,
    ratingPrompt: String,
    scale: {
      options: String,
      labelLow: String,
      labelHigh: String,
      type: String,
    },
  },
  response: {
    rating: Number,
    followupAnswer: String,
  },
}