KustomerCore.submitArticleFeedback()

Submits the response of an article feedback form.

👍
First, initialize chat
You must initialize with KustomerCore.init() before you can execute any additional Core SDK methods

Examples

// Submit a satisfaction form
KustomerCore.submitArticleFeedback({
  articleId: 'SOME_ID',
  rating: 'positive',
  knowledgeBaseId: 'SOME_KB_ID',
  lang: 'en_us',
}, function (res, error) {
  console.log('Submitted article feedback!');
});

Syntax

KustomerCore.submitSatisfactionForm(options, function(callbackResponse, error))

Parameter	Type	Description
options	Object	Optional An options object allowing you to modify this method call. All possible options are listed below.
function(callbackResponse, error)	Function	Optional A callback that is run after the completion of this method. callbackResponse is an object returned to the callback function. See the `callbackResponse` section below to see the properties of the object. error is either `undefined` or a native JavaScript Error object.

`options`

Property	Type	Description
articleId	String	Required The unique ID of the article.
rating	String	Required The rating for the article. Can be 'positive' or 'negative'.
knowledgeBaseId	String	Required The unique ID of the knowledge base.
lang	String	The article's language code.

`callbackResponse`

// callbackResponse

{
  attributes: {
    rating: 'positive' | 'negative';
    suggestedReasons?: string[];
    writtenFeedback?: string;
  };
  id: string;
}

Updated almost 2 years ago