Read receipts
Learn how read receipts work in chat.
Chat messages sent from agents to customers will display a delivered or seen status. Previously, we only displayed Sent via chat.
![Screen Shot 2021-10-15 at 10.47.05 AM.png 708](https://files.readme.io/e26376b-Screen_Shot_2021-10-15_at_10.47.05_AM.png)
Example of the Seen read receipt in the Kustomer timeline.
The following list shows available read receipts:
- Sent via chat - Message was sent from Kustomer
- Delivered - Message was delivered to the chat user, but chat user is not currently viewing the conversation and has not seen the message.
- Seen - Indicates that the chat user has seen the message.
Limitations
The minimum app version that supports read receipts is:
- Standard objects 1.8.8+
- Chat 1.2.2+
Conversations created before these versions may not support read receipts. Agents can hover over the metadata to determine if read receipts are supported in that conversation.
![Screen Shot 2021-10-15 at 12.15.04 PM.png 461](https://files.readme.io/81cde65-Screen_Shot_2021-10-15_at_12.15.04_PM.png)
Hover over metadata to view if read receipt is supported.
Updated almost 3 years ago