KustomerCore.updateArticleFeedback()

👍
First, initialize chat
You must initialize with KustomerCore.init() before you can execute any additional Core SDK methods

Examples

// Submit a satisfaction form
KustomerCore.updateArticleFeedback({
  articleId: 'SOME_ID',
  feedbackId: 'SOME_FEEDBACK_ID',
  writtenFeedback: 'some feedback',
  suggestedReasons: [
    'SUGGESTED_RESON_VALUE'
  ],
  lang: 'en_us',
}, function (res, error) {
  console.log('Submitted article feedback!');
});

Syntax

KustomerCore.submitSatisfactionForm(options, function(callbackResponse, error))

Parameter Type Description

options

Object

Parameter	Type	Description
options	Object	Optional An options object allowing you to modify this method call. All possible options are listed below.
function(callbackResponse, error)	Function	Optional A callback that is run after the completion of this method. callbackResponse is an object returned to the callback function. See the `callbackResponse` section below to see the properties of the object. error is either `undefined` or a native JavaScript Error object.

Optional

An options object allowing you to modify this method call. All possible options are listed below.

function(callbackResponse, error)

Function

Optional

A callback that is run after the completion of this method.

callbackResponse is an object returned to the callback function. See the callbackResponse section below to see the properties of the object.

error is either undefined or a native JavaScript Error object.

📘
Note
One of either writtenFeedback or suggestedReasons are required fields

`options`

Property	Type	Description
articleId	String	Required The unique ID of the article.
feedbackId	String	Required The unique ID of the Article Feedback to update.
writtenFeedback	String	Optional The feedback text.
suggestedReasons	Array of String	Optional Any of the `value` properties from the SuggestedReasonsDetails as returned from `KustomerCore.getKnowledgeBaseConfig()`
lang	String	The article's language code.

`callbackResponse`

// callbackResponse

{
  attributes: {
    rating: 'positive' | 'negative';
    suggestedReasons?: string[];
    writtenFeedback?: string;
  };
  id: string;
}