Kustomer.describeCustomer()
Update information about a customer in Kustomer.
First, initialize chat fully
Kustomer Chat must finish initializing fully with
Kustomer.start()before you can execute any additional Web SDK methods.Tip: Call other methods inside the callback of
Kustomer.start()to ensure Kustomer Chat always completes initialization before the code tries to run other methods.To learn more, see Troubleshooting: Kustomer method calls won't execute.
Order matters logging in
If you also use
Kustomer.login(), make sure that yourKustomer.describeCustomercall happens in the callback ofKustomer.login(). This ensures that you wait for the customer to successfully login before updating that customer.
Examples
We're provided some examples of how you can call Kustomer.describeCustomer():
// Update custom attributes of the customer
Kustomer.describeCustomer({
attributes: {
sharedEmails: ['[email protected]']
}
});
Kustomer.describeCustomer({
attributes: {
sharedEmails: ['[email protected]'],
sharedPhones: ['5555555555'],
sharedSocials: [{
username: 'facebook_username',
type: 'facebook
}]
}
});
// Update custom attributes of the customer and run a callback after
Kustomer.describeCustomer({
customAttributes: {
some_custom_attribute: 'some custom value'
}
}, function (callbackResponse, error) {
if (!error) {
console.log('Updated information about the customer');
}
});
Syntax
Kustomer.describeCustomer(options, function(callbackResponse, error))
| Parameter | Type | Description |
|---|---|---|
| options | Object | Required An object containing all of the properties you want to update on the customer inside Kustomer. A breakdown of the options object is listed below. |
| function(callbackResponse, error) | Function | Optional A callback that is run after Kustomer.describeCustomer() completes. callbackResponse is an object returned to the callback function. See the callbackResponse section below to see the properties of the object.error is either undefined or a native JavaScript Error object. |
Note:
emails,phones,socialshave been deprecated
emails,phones, andsocialshave been deprecated in favor ofsharedEmails,sharedPhones, andsharedSocialsfor better transparency to the fields they update on the Customer.
options
options{
attributes: {
sharedEmails: ['[email protected]', '[email protected]'],
sharedPhones: ['5555555555', '8888888888'],
sharedSocials: [
{
username: 'facebook_username',
type: 'facebook'
},
{
username: 'twitter_username',
type: 'twitter'
}
],
// emails, phones, socials are deprecated in favor of shared
emails: ['[email protected]', '[email protected]'],
phones: ['5555555555', '8888888888'],
socials: [
{
username: 'facebook_username',
type: 'facebook'
},
{
username: 'twitter_username',
type: 'twitter'
}
]
},
customAttributes: {
some_custom_attribute: 'some_custom_value',
some_custom_attribute2: 'some_custom_value2'
}
}
customAttributesBefore you can update a custom attribute with
Kustomer.describeCustomer(), the custom attribute must first exist on the Customer Klass in your Kustomer organization.You can learn more about Klasses and custom attributes in the Kustomer Help Center.
| Property | Type | Description |
|---|---|---|
| attributes | Object | Optional An object containing the attributes of a customer. We allow describing emails, phones, or socials. See above for an example payload. |
| customAttributes | Object | Optional An object containing the custom attributes of the customer |
callbackResponse
callbackResponse| Property | Type | Description |
|---|---|---|
| sharedPhones | Array | Required An array of phone number strings. |
| sharedEmails | Array | Required An array of email address strings. |
| sharedSocials | Array | Required An array of objects describing the social media accounts connected to the customer. |
| customerId | String | Required The customer's unique ID in Kustomer's database. |
| custom | Object | Optional An object containing the custom attributes of the customer. { some_custom_attribute: 'some_custom_value' } |
Updated about 1 month ago