KBProvider

KBProvider Class reference for Kustomer Chat iOS Core API .

public class KBProvider

kb

Get articles and categories for the root of the Knowledge Base.

let kb = KBProvider.shared
kb.getArticlesAndCategories(completion: { r in
  switch r {
    case .success(let items):
      kdump(items)
    case .failure(let error):
      kdump(error)
  }
})

kb.getArticlesAndCategories

Get articles and categories whose parent is categoryId

kb.getArticlesAndCategories(parentCategoryId: "123", completion: •)

Search for articles and categories

kb.getArticlesAndCategories(searchText: "red", completion: •)

kb.getArticle

Get article.

kb.getArticle(id: "5ec9b137c07af60013270753", completion: { r in
  switch r {
    case .success(let article):
      kdump(article)
    case .failure(let error):
      kdump(error)
  }
})

kb.getCategory

Get category.

kb.getCategory(id: “5ec9b138c07af60013270758”, completion: { r in switch r { case .success(let category): kdump(category) case .failure(let error): kdump(error) } })

kb.update

The Knowledge Base is stored entirely in a local data store. The first time you make a request for KB data, the local data store is populated.

Manually populates the Knowledge Base.

kb.update({ result in
  switch result {
    case .success:
      kprint("updated. lastUpdateAt is now \(kb.lastUpdateAt)")
    case .failure(let error):
      kprint(error.localizedDescription)
  }
})

kb.clearLocalDataStore()

Manually clears the Knowledge Base.

kb.clearLocalDataStore()

kb.hasNeverUpdated

Info about the local data store. See kb.lastUpdateAt.

kb.lastUpdateAt

Info about the local data store.

If the data store has been loaded at least once, you must manage updating it periodically on your own.

completeObject()

Extended KB article properties and category properties

There are many extended attributes for articles and categories. the completeObject() method on KUSKBArticle and KUSKBCategory objects lets you access this. The rawJSON property is the same, but not parsed into a dictionary.

Article properties: https://apidocs.kustomer.com/?version=latest#959b0560-da94-41bc-965f-234d0025c5aa

Category properties: https://apidocs.kustomer.com/?version=latest#0f9a0b2d-9d26-4f7d-abd1-1f3f0102958b

shared

public static let shared: KBProvider

The central object for managing Kustomer Knowledge Base-related activities.

Getting Knowledge Base data

getArticlesAndCategories(parentCategoryId:searchText:completion:)

Searches for articles and categories with the parent category id passed. If the parent category id is nil, searches for articles and categories belonging to the root category. To filter by a search string, pass a searchText parameter.

See also KUSKBItemBase.

public func getArticlesAndCategories(parentCategoryId: String? = nil, searchText: String? = nil, completion: @escaping ((Result<[KUSKBItemBase], KError>) -> Void))

getArticle(id:completion:)

public func getArticle(id: String, completion: @escaping ((Result<KUSKBArticle, KError>) -> Void))

Gets a KUSKBArticle from the local database.

See also KUSKBArticle.

getCategory(id:completion:)

public func getCategory(id: String, completion: @escaping ((Result<KUSKBCategory, KError>) -> Void))

Gets a KUSKBCategory from the local database.

See also KUSKBCategory.

Updating

lastUpdateAt

Last time the local Knowledge Base data store was completely refreshed

public var lastUpdateAt: Date? { get }

hasNeverUpdated

If true, the Knowledge Base data store is empty and you’ve never asked the server for the data

public var hasNeverUpdated: Bool { get }

update(_:)

Updates the local Knowledge Base data store

public func update(_ completion: @escaping ((Result<Void, KError>) -> Void))

clearLocalDataStore()

Clears entire local data store

public func clearLocalDataStore()

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